• How do your products fit?

  Please refer to our sizing chart: sizing

• What country is your size chart based on?

  The size chart is under US standards and increments are in inches.

• Where are your shirts made?

  Our shirts are manufactured in our factory in the US. All garments are embroidered or screen printed in the US with care.

• Can you tell me how or where to make a product like yours?

  Unfortunately under the terms of agreement with our manufacturer we can not disclose that kind of information.

• How much does shipping cost?

  The shipping price is determined via USPS by the weight of the products in the order and the proximity to the shipping location.

• Does The Lux Brands™ ship to PO Boxes or Military APO's?

  Yes, we do ship to both PO Boxes and/or Military APO's.

• Does The Lux Brands™ ship to multiple addresses?

  No, for security purposes we only ship to one address per order.

• Can I track my order?

  Delivery confirmation is standard with all orders. You will receive an email with tracking info which you can monitor via www.usps.com. Unfortunately for international orders, USPS only tracks the package up to the border, afterwards the package is no longer tracked.

• When will my order arrive?

  All orders are processed and shipped within 2 business days from the order date. All orders in the continental US will be shipped via USPS Priority Mail and are quoted to arrive in 2-5 business days. International orders will be shipped via Global Priority and are quoted to arrive in 5-10 business days, however they may arrive sooner or later, pending proximity to the US and the shipping services of the recipients country. Orders shipped in the continental US come with complimentary insurance up to $50. The Lux Brands™ is not responsible for lost or stolen packages. The Lux Brands™ is not responsible for any fees, tariffs, duties or taxes assessed by your city, county, state or country.

• Do you have other colors or do you restock sold out items?

  We only produce limited colorways. All products are available on a first come, first serve basis. Once we are out of inventory in a certain style or color it is sold out. On a rare occasion we may reproduce select styles, however in a different color way.

• Do you offer Refunds and Returns?

  We do NOT offer refunds or returns, please be sure to properly check the information of the product prior to putting in your order. If you receive the wrong product due to an error by The Lux Brands™, please contact customerservice@theluxbrands.com

• What if I receive a defective product?

  If you receive a defective product please contact customersevice@theluxbrands.com to arrange for a replacement. Make sure you provice a photograph of where your product is defective. The buyer will be responsible for shipping the product back and we will take responsibility of shipping the new product.

• What credit card companies do you accept?

  We accept all major credit card companies ( Visa, American Express, Discover, Mastercard)

• Do you offer gift cards?

  We do not currently offer gift cards.

• Can I get a blog post or a sponsorship?

  We very rarely sponsors individuals over the internet or those we don't know. We like to meet people or get familiar ourselves with your work. Also we find you, so if we have not heard of you, keep grinding and we will in due time.

• How can I intern with The Lux Brands?

  Right now we're fully staffed, opportunities on internships will be published on our crew blog

• Where can I physically buy The Lux Brands?

  We only have our products available online at the moment, sorry!

• Can I get stickers?

  All online store purchases are accompanied with four signature stickers. If you would like stickers, please sign up at www.theluxcrew.com/stickers and we will mail out a few stickers at the first of the following month.

• Are you guys looking for models?

  If you wish to be considered as a model for future photoshoots, please send in your portfolio to www.theluxcrew.com/submit and we will review your work. If we are interested we will contact you back to further discuss.

• When are you guys releasing new stuff?

  Our releases are very sporadic, to stay up to date on new releases follow us via twitter/instagram; @TheLuxBrands

• Do you sponsor artists and/or take free submissions?

  We sponsor those who we find that are grinding heavy and creative. Submissions are free, via; theluxcrew.com/submit , If we like your submission we'll keep an eye out for you maybe even contact you.

• How did you start this business and what made you do it?

  We started the business from the appreciation of the culture, that being skate/streetwear but not only limited to those, but those are original elements. What made us do it, we wanted to be a part of that history, we had visions and we wanted to fuck up the game just like streetwear is meant to be.

• Do you guys want to send me some free stuff to advertise/model?

  The day we get free money we'll be able to do that. We put in a lot of hard work and time into our product to provide the best quality product, we have to pay for the product at the end of the day too so that we can get it manufactured. The only way we'd be sending out free clothes is because you won a contest we held or we like your talent as well as the brand you established, making it a promising future, meaning you would be a great investment for us.

• What advice can you give to someone that wants to start a brand?

  The best advice for someone who is looking to start a brand would be to write out a plan;
  - Include how you want the brand to be structured, molded and designed.
  - Think of a name, it can literally be anything you want, just make sure it's something you love and can live with (see if it looks good on a million and one things).
  - Set goals of what you wish to accomplish every day, month, or year. Make them reasonable, reasons for goals are so that they help you understand your reach and make your plan execution cleaner.
  - Study other businesses from design, presentation, to customers service & marketing.
  - A question to ask yourself is, do you want this brand to be a quick come up or a long-term brand, by a come up we mean quick cash, this brand would most likely be a trendy and in the moment brand so it wouldn't last long. If you want it to be a long term brand it would be more directed to your own style and having it introduced to others. Essentially in your mind picture your brand's success, let those thoughts come true.
  - Financially, always have a balance of what to spend, don't just throw products up with no plan… failure to plan is a plan for failure